Contact us

Phone & Fax

You can contact our Customer Care Center at the following numbers:

• 2023 Individual & Marketplace Plans 
  866-514-4194 (TTY: 711)
• 2024 Individual and Marketplace Plans: 
  877-379-7599 (TTY 711)
• Medicare Plans: 877-301-3326
  
  

Fax

• 608-827-4212
• 2024 Individual and Marketplace Plans: 
  952-992-2583

Hours

• Monday - Thursday:
  7:30 a.m. - 5 p.m.
• Friday: 8 a.m. - 4:30 p.m.
  
  

2024 Individual and Marketplace Plans:

• Monday - Wednesday, Friday: 8 a.m. - 6 p.m.
• Thursday: 9 a.m. - 6 p.m. (Closed from 8 - 9 a.m. for department training)

Mailing

Medica Central Health Plan 
PO Box 56099
Madison, WI 53705

Medica Central Health Plan
1277 Deming Way
Madison, WI 53717

2024 Individual and Marketplace Plans:
Medica
Route CW595
PO Box 9310
Minneapolis, MN 555440-9311

Emergency

If you are having a medical emergency, call 911 or go to a nearby Urgent Care or ER.

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